Shipping, Returns & Care

Everything is handmade in Ohio, one piece at a time. Here's how orders are shipped, what to do if something isn't right, and how to keep your jewelry looking its best.

Shipping

Processing time: Orders ship within 2-3 business days. Custom orders and repairs take longer, and I'll share an estimate when we talk.
Carrier and delivery time: Carrier, such as USPS, or UPS and typical delivery time is based on what state the item is shipped.
Rates: Calculated at checkout. Free shipping on orders over $50.00.
Tracking: A tracking number is emailed when your order ships.
Where I ship: United States.
Local pickup: Local pick-up can be arranged by placing items in your cart and emailing me to set-up a date and time for you to pick-up the order.

Gift wrapping

Select gift wrapping at checkout and your jewelry arrives ready to give! Note: it is important to put the event type (birthday, anniversary or Christmas) to ensure that the wrapping coordinates properly with the occasion. Gift wrapping is $3.00 per item, and a gift message can be added at no additional cost.

Returns & exchanges

Return window: 14 days from delivery for unworn items in their original condition.
How to start: Send a message through the Contact Us page with your order number and the reason.
Return shipping: The buyer is responsible for the cost of the return shipping.
Restocking fee: A 15% restocking fee will be deducted from your refund for returns.
- Exemptions: Restocking fees do not apply to items that arrive damaged, defective, or incorrect.
Refunds: Issued to the original payment method within 5-7 business days of receiving the item, minus the 15% restocking fee.
One-of-a-kind pieces: Because many items are unique, exchanges depend on availability. If something doesn't fit or isn't quite right, reach out and I'll do my best to make it right.
Damaged or wrong item: Send a photo within 5 days of the item arriving to you and I will replace or refund it.

Custom orders & repairs

Custom orders are made for you and are final sale / non-refundable after the deposit. Repairs and resizing are quoted before any work begins. See Custom Orders & Repair for details and the form.

Sizing

Many spoon rings, beaded bracelets and copper cuff bracelets can be adjusted. Sterling rings are best custom made. For rings, send your size or measure with a ring sizer before ordering. For ear wires, most earrings can be changed to clip-on or post style at no charge. Most necklaces list the length of the chain, and can be adjusted (within 6" inches) without incurring an additional cost. Please note, modifications to the length can only be made to costume necklaces.

Materials

Ear wires are surgical steel, hypoallergenic, or 14KT gold plated. Silverware pieces are made from antique silverware, which may be silver-plated or sterling. Natural stones, shell, and coral vary in color and pattern, so yours may differ slightly from the photo.

Jewelry care

Put jewelry on last and take it off first: after lotion, perfume and hairspray, and take off before swimming, showering, cleaning or exercise. Store pieces separately in a dry place, such as a soft pouch or lined box. Wipe gently with a soft, dry cloth after wearing.

Silverware pieces: polish gently with a soft polishing cloth. Avoid harsh dips and abrasive cleaners, especially on plated or stone-set pieces.
Copper and patina pieces: keep away from water and chemicals. Copper naturally changes color over time, and that's part of its character. Gently wipe with a soft, dry cloth after wearing. Cleaning or polishing can lighten or remove patina and change the finish. A suitable jewelry wax may slow patina changes and reduce direct skin contact, but the coating wears away and may need reapplying. Follow the care instructions for your cuff’s finish before cleaning or applying wax.
Copper and your skin: Copper wears differently from person to person. Contact with skin may leave temporary green marks that can wash off with soap and water; this varies with sweat, moisture and the copper’s patina.
Gemstones, shell, coral, turquoise, opal, and pearls: wipe with a damp cloth if needed and dry right away. Avoid ultrasonic cleaners and heat.
Chainmail: lay flat to store, and gently untangle rather than pulling.

Questions?

Send a message through the Contact Us page. You will receive a reply within 48 hours.